SMA America has announced several updates to its service center to promote more effective technical support. Major expansions include a new, larger central and string inverter laboratory. The service center also features a rooftop photovoltaic system(Steel Profile suppliers) that acts as a real-world laboratory while offsetting energy costs. New features will improve simulation issues, address call failures and provide service training to customers.
The news was in the same week that ABB announced that it would exit the solar inverter business. SMA Marketing Director Brad Dore said, “Although these changes did not take into account a competitor, SMA believes that service is a differentiating factor for inverter suppliers, which is a key reason for SMA to represent the best long-term value. Industry. For any competitors leaving the market, SMA OPTIM offers plant-wide operation and maintenance, including systems using non-SMA inverters. The company also offers utilities and commercial re-power options. A common re-use case is to support those already An isolated factory of an inverter company that no longer operates and has an inverter failure or underperformance.”
The extended lab will allow multiple delegates to work on issues simultaneously. Quick response troubleshooting helps customers quickly query and enable PV professionals on site to get back to work.
“These changes are designed to provide greater technical support to our customer base and provide first-class service,” said Charles Morrill, vice president of customer service at SMA America. “Our representatives are committed to streamline customer consultation at every stage of the plant life cycle.”
Service Center improvements provide expert support and reduce customer risk for utilities, large systems used in storage power plants and PV hybrid systems. With expanded space, SMA can provide higher levels of diagnostics and simulations for solutions using Sunny Central-US, Sunny Central Storage, Sunny Central UP, medium voltage transformers and switchgear.z profile
These new products complement existing service tools, including simulators with working Sunny Boy and Sunny Tripower inverters, as well as communication and monitoring systems to help simulate the problems described by callers. The lab has a complete Sunny Island off-grid system with six Sunny Island inverters, multi-cluster boxes, generators and battery packs. The representative can remotely log in to the customer’s SMA system to directly diagnose and fix problems.
This expansion enables service centers to support and reduce customer risk for all SMA products and solutions in the residential, commercial, utility and storage markets.